Massachusetts utility late fees
11 of 26 Massachusetts utilities in this database have a published residential late fee. The median is 10%. The highest is 14%.
Massachusetts utilities reported 50,116 residential electric disconnections for non-payment in 2024, or 1.85 per 100 customers.
| Utility | Late fee | 2024 disconnections | Type |
|---|---|---|---|
| Boston (water/sewer) | 14% | not reported | Municipal |
| Worcester (water/sewer) | 14% | not reported | Municipal |
| Lowell (water/sewer) | 14% | not reported | Municipal |
| Springfield (water/sewer) | 12% | not reported | Political Subdivision |
| City of Holyoke - (MA) | 10% | 1,525 | Municipal |
| Town of Braintree - (MA) | 10% | 88 | Municipal |
| City of Norwood - (MA) | 10% | not reported | Municipal |
| City of Chicopee - (MA) | 1.5% | 2,119 | Municipal |
| City of Peabody - (MA) | 1.5% | 1,456 | Municipal |
| Town of Littleton - (MA) | 1.5% | 46 | Municipal |
| Fitchburg Gas & Elec Light Co | 1.08% | 1,303 | Investor Owned |
| NSTAR Electric Company | not published | 12,630 | Investor Owned |
| Massachusetts Electric Co | not published | 25,121 | Investor Owned |
| City of Taunton | not published | 1,291 | Municipal |
| Town of Reading - (MA) | not published | not reported | Municipal |
| City of Westfield - (MA) | not published | 684 | Municipal |
| Town of Shrewsbury - (MA) | not published | 150 | Municipal |
| Town of Middleborough - (MA) | not published | 290 | Municipal |
| Town of North Attleborough - (MA) | not published | 329 | Municipal |
| Town of Danvers | not published | 65 | Municipal |
| Town of Hudson - (MA) | not published | 236 | Municipal |
| Nantucket Electric Co | not published | 46 | Investor Owned |
| Town of Wellesley - (MA) | not published | 0 | Municipal |
| Town of Mansfield - (MA) | not published | 103 | Municipal |
| Massachusetts Bay Trans Authority | not published | not reported | Political Subdivision |
| Town of Wakefield | not published | 31 | Unknown |